0416 - Restaurant Customer Service Reimagined

Course Description

The main purpose of restaurants is serving good food, it’s no surprise that many successful restaurants have mastered that mission with their menu, flavors, price, staff, and now safety. But, when it comes to customer experience/service, some restaurants have lagged behind, and what worked in the past is not enough for the future. With intense competition for customers, restaurant need to Reimagine their customer service.

Join us for this course to learn what successful restaurants are doing and how you can build your customer service to become a competitive advantage.

Course Outline

• Learning how successful restaurants are excelling in customer service.
• The difference between service and hospitality, and why does it matter.
• Who is customer service important to?
• What do customers/guests want?

Learner Outcomes

• Learn the difference between service and hospitality
• Successful strategies for customer service
• Learning and delivering what customer want

Notes

A Public Service and Outreach Unit of the University of Georgia. Funded in part through a Cooperative Agreement with the U.S. Small Business Administration. All programs of the UGA SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.